Margaret Pentland

Appraisal Skills Assertiveness at Work Building Confidence & Self esteem Business writing Committee servicing skills Communication skills Customer care Dealing with difficult people Disciplinary skills Effective middle management Interviewing skills Introduction to management Absence Management Managing Meetings Minutes & Agendas Presentation skills Proof reading skills Reception & Telephonist skills Recruitment and selection skills Report writing Secretarial development Supervisory development Stress management Team Briefing Team working Telephone Skills Time management Train the trainer